Retail Sales Representative

HR Collaboration Group LLC•Shipshewana, IN

4d•Onsite

About The Position

The Retail Sales Representative provides excellent customer service and carries out sales initiatives to maintain and grow the customer base and meet business sales and profit goals. The role is based in a retail furniture showroom and supports customers in selecting furniture and accessories, learning about products, and creating custom furniture orders. The representative processes and follows orders through fulfillment, responds to customer inquiries and concerns, and helps maintain the showroom and merchandise inventory. The position is hourly, with pay based on experience and bonuses tied to individual and team performance. Core hours are 8:30 a.m. to 5:30 p.m., with some flexibility and approximately 8–9 hours worked within that timeframe. The typical work week is Monday through Saturday, averaging 40–45 hours, with one or two Saturdays off per month. The role has no direct reports and no travel.

Requirements

Associate's degree in Sales, Marketing, Business, or a related field preferred; or an equivalent combination of education and experience required.
At least 2 years of retail sales or customer service experience.
Ability to provide excellent customer service and process orders and resolutions promptly, accurately, and effectively.
Ability to multitask with strong attention to detail and mathematical skills.
Strong product knowledge and organizational skills.
Ability to work flexible hours, including Saturdays and holidays.
Ability to move furniture items as needed.
Strong PC and Microsoft Office skills.
Solid verbal and written communication skills.
Customer-focused, self-motivated, and able to work independently and as part of a team.
Strong time-management and task-completion skills.
Ability to resolve customer problems and complaints in a high-quality, customer-focused manner.
Ability to collaborate with internal and external partners and interact with customers professionally and in a friendly manner.
Ability to maintain a positive attitude and resilience in a fast-paced environment.
Collaborative, respectful, and professional when interacting with others inside and outside the organization.

Nice To Haves

Associate's degree in Sales, Marketing, Business, or a related field.

Responsibilities

Execute sales initiatives to increase customers and sales results.
Answer telephone calls and email requests professionally and in a timely manner.
Greet customers and help them select appropriate furniture and accessories for their homes.
Provide product knowledge, including features, materials, dimensions, and care instructions.
Understand customer needs and provide tailored recommendations.
Work with customers to design custom furniture orders and provide complete pricing information.
Negotiate and accurately write up customer orders, including sales tax, discounts, group pricing, and delivery costs.
Follow orders through fulfillment to support customer satisfaction and retention.
Maintain showroom appearance by organizing displays and ensuring cleanliness.
Assist with inventory management, including restocking and tagging merchandise.
Handle customer inquiries, concerns, and returns professionally.