Retail Sales Representative

Bedrosians Tile and Stone•South San Francisco, CA

About The Position

Retail Sales Representatives work with retail clients and industry professionals to promote Bedrosians products and gain business. They provide customer service, educate clients about products, offer design and application recommendations, communicate manufacturer and company guidance and warnings for product application and installation, and stay in contact with clients throughout the sale to support satisfaction. The role includes developing professional relationships, pursuing sales goals, and handling orders from entry through pickup. Depending on branch size, some duties may overlap with warehouse associate or customer service roles.

Requirements

College degree or equivalent.
1–2 years of retail sales or customer service experience.
Friendly, outgoing personality and positive attitude.
Excellent computer skills.
Excellent, professional phone skills.
Excellent verbal and written English communication skills.
Self-motivated and proactive, with willingness to take extra steps.
Excellent understanding of design and color.
Flexible work schedule.
Ability to lift up to 50 lbs.

Nice To Haves

Design degree preferred.
Prior experience in the tile and stone industry.
Design experience.
Bilingual in Spanish.

Responsibilities

Greet and assist clients with product selections and follow through on their orders.
Promote the Bedrosians product line and develop knowledge of current and new products.
Build relationships with industry professionals to increase business.
Enter orders, follow up on back-orders, invoice orders, and follow proper pickup procedures.
Communicate product application and installation recommendations and warnings from the company and manufacturers.
Maintain an organized workspace and showroom, including the sample department.
Assist with inventory counts.
Prepare and deliver bank deposits if required.
Review the on-order report daily.
Meet monthly sales quotas and help meet the branch sales plan, including by upselling where possible.
Manage competing tasks and priorities through effective time management.
Work cooperatively with the team and participate in weekly branch meetings.
Write thank-you notes to clients.
Follow company policies, procedures, goals, and directives, and perform other required duties.
Where duties overlap with warehouse roles, follow proper pulling, packing, strapping, staging, unloading, shipping, and receiving protocols and comply with safety policies.