Retail Sales Representative

Vyve Broadband • Ottawa, KS

7d

About The Position

Vyve Broadband is a broadband provider serving primarily non-urban communities in 16 states, offering broadband, fiber connectivity, cable television, and voice services to residential and commercial customers. The Retail Sales Representative provides customer service and sells Vyve products and services, working to meet and exceed monthly revenue targets. The role also handles customer issues, transactions, account research, equipment records, and service-related troubleshooting. The representative may mentor team members and travel as needed. The schedule is Monday through Friday.

Requirements

• At least 2 years of experience in customer service and/or sales, involving phone or face-to-face contact with consumers.
• Ability to multitask and use multiple computer applications to assist customers.
• Strong organization and time-management skills.
• Excellent interpersonal skills.
• Proficiency with PCs, Microsoft Office Suite, and general intranet navigation.
• Ability to use computers, keyboards, and software applications.
• Ability to type 35 words per minute.
• High school diploma or GED.

Nice To Haves

• Bilingual ability.

Responsibilities

• Represent Vyve in a courteous and professional manner while providing internal and external customer service.
• Resolve simple and complex customer issues.
• Sell Vyve products and services and meet or exceed monthly revenue sales targets.
• Generate or maintain departmental reports as required.
• Mentor team members by providing instruction, support, and direction.
• Initiate customer contact; sell services; resolve problems; answer questions; send correspondence; and generate reports.
• Explain bills and company policies and procedures concerning prices, billing, and service.
• Determine customer needs and educate customers to sell or upgrade services.
• Document sales and order activity accurately in the online database system.
• Process customer payments accurately and balance daily transactions according to cash management procedures.
• Collect delinquent accounts.
• Access customer databases or paper references with integrity to locate records and research account history.
• Issue, receive, and maintain records of customer-premise equipment.
• Troubleshoot service-related problems with customers and test customer-premise equipment.
• Contact customers about company services, including outbound calls regarding bills and promotions, as needed.
• Promote teamwork through positive and cooperative behavior.
• Perform other assigned duties.
• Travel as needed.

Benefits

• Multiple medical, dental, and vision options, including 100% preventive care.
• Company-paid life insurance and disability coverage, with voluntary buy-up options.
• 401(k) with company matching contributions.
• Wellness rewards of up to $500 per year for completing checkups and screenings.
• Pet insurance, identity theft protection, and legal assistance.
• Free 24/7 telemedicine and virtual counseling for employees and their families.
• Leadership development, professional sales training, and ongoing learning.
• Uncapped sales commissions.
• Performance reviews with merit increases.
• Annual bonus.
• Paid career advancement training.
• Employees who live in Vyve markets are eligible for free or reduced-price video, internet, and voice services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED