Retail Sales Manager

My Wireless•Phoenix, AZ

3d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains the team to deliver an excellent customer experience, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, employee development, and maintaining strong sales and operational results. The manager builds customer relationships through ethical, customer-focused practices and partners with the AT&T Signature team to establish business accounts and hold community events outside the store. The role also maintains a clean and safe store, oversees inventory and merchandising, enforces operational policies, complies with legal requirements, and keeps current with professional and technical knowledge. The position requires flexible availability, including evenings, weekends, and holidays. It involves standing and walking for prolonged periods, occasional lifting and moving of objects weighing up to 10 pounds, reaching, and other movements such as climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role also requires dexterity and the ability to work with small mobile-phone parts and view a computer screen for prolonged periods.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability.
Bachelor's degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Partner with the AT&T Signature team to establish business accounts and hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location's stability and reputation.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.