Retail Sales Manager

My Wireless•Kent, WA

3d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The manager coaches and trains team members to provide a high-quality customer experience, build a loyal client base, and exceed sales targets. The role supervises daily store operations, including hiring, scheduling, employee development, and coaching, while maintaining strong sales results and quality operations. The manager maintains staffing through recruiting, retention, and training; builds customer and business relationships through ethical practices and community events; and ensures the store is clean, safe, properly merchandised, and compliant with company policies and legal requirements. The role also involves keeping current with professional and technical knowledge through workshops, publications, and networking. The position includes a base salary plus commission and bonuses, paid training, career growth opportunities, and the benefits listed below. The job description notes that duties may include other related tasks as needed to meet organizational needs. The work is performed in a retail store. Most of the time is spent standing and walking, with frequent reaching and occasional lifting and moving of objects weighing up to 10 pounds. Other physical tasks may include climbing or balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role requires dexterity, the ability to work with small mobile-phone parts, and the ability to view a computer screen for prolonged periods. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.
Ability to meet the physical demands of the position, with or without reasonable accommodation.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; whether this is required may depend on location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Coach and develop team members to achieve company-established key performance indicators and location goals.
Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
Supervise daily location operations, including hiring, scheduling, developing, and coaching employees.
Maintain staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, device security, and merchandising in accordance with company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Ensure the location complies with legal requirements.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.