Retail Sales Manager

My Wireless•Rochester, IN

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop a team of Retail Sales Associates. The role focuses on delivering an exceptional customer experience, building a loyal client base, and exceeding sales targets. The manager oversees daily store operations, including hiring, scheduling, training, coaching, and maintaining effective staffing, while ensuring strong sales results and quality store operations. The manager is also responsible for meeting location goals and company-established Key Performance Indicators, building business accounts through community events with the AT&T Signature team, and maintaining a clean and safe store through inventory management, device security, and merchandising. The position requires enforcing operational policies and procedures, complying with legal requirements, and maintaining professional and technical knowledge through ongoing learning and networking. The job involves standing and walking for prolonged periods, frequent reaching, and occasional lifting or moving of objects weighing up to 10 pounds. Other physical activities may include climbing and balancing on ladders, stooping, kneeling, crouching, and handling display materials and merchandise. The role requires dexterity, working with small mobile-phone parts, and looking at a computer screen for prolonged periods. Reasonable accommodations may be available.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach a team to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability; preference may vary by location.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Train, lead, coach, and develop team members to deliver an excellent customer experience and achieve sales targets.
Supervise daily location operations, including hiring and scheduling.
Achieve location goals by coaching team members to meet company-established Key Performance Indicators.
Maintain staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store through inventory counts, securing devices, and merchandising according to company standards and policies.
Initiate, coordinate, and enforce operational policies and procedures.
Comply with legal requirements to uphold the location’s stability and reputation.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.