Retail Sales Manager (Charlotte & Mooresville, NC)

HALO•Charlotte, NC

15h•Onsite

About The Position

The Retail Store Manager is responsible for overseeing all aspects of store operations, including sales performance, customer service, employee management, inventory control, and financial results for retail stores located on our corporate client campuses. This role ensures the store operates efficiently, meets business objectives, and delivers exceptional customer experience while maintaining company standards and policies. We are looking for a Retail Store Manager to oversee operations at our branded merchandise store located within our client corporate campus in Mooresville & Charlotte, NC. Our ideal Store Manager has excellent customer service skills, a winning attitude, and an expectation of success. They are enthusiastic, responsive, upbeat, confident, self-motivated, organized, and focused on customer satisfaction. They are responsible for the managing the retail store and will oversee one Retail Sales Associate.

Requirements

3+ years of retail management experience.
Proven success in achieving sales goals and managing teams.
Strong knowledge of retail operations, merchandising, and inventory management.
Proficiency with point-of-sale (POS) systems and Microsoft Office applications.
Able to communicate effectively in person, by phone, and through email and other electronic communication platforms.
Leadership and team development
Sales and business management
Customer service excellence
Problem-solving and decision-making
Communication and interpersonal skills
Time management and organization
Conflict resolution

Responsibilities

Manage the daily operations of the retail store.
Ensure compliance with company policies, procedures, and safety standards.
Maintain store appearance, merchandising standards, and overall store environment.
Oversee opening and closing procedures.
Drive sales growth and achieve revenue targets.
Monitor and analyze key performance indicators (KPIs).
Execute promotional campaigns and marketing initiatives.
Knowledge of visual merchandising principles and retail presentation standards.
Recruit, hire, train, and develop store associates.
Create employee schedules and manage labor costs.
Conduct performance evaluations and provide coaching and feedback.
Foster a positive, high-performance culture focused on customer service and results.
Ensure exceptional customer service standards are consistently met.
Resolve escalated customer concerns and issues.
Monitor customer feedback and implement improvement initiatives.
Observe, assess, and respond to customer and operational needs throughout each shift.
Manage inventory levels and stock replenishment.
Ensure accurate inventory counts and loss prevention practices.
Coordinate product displays and merchandising activities.
Regularly lift, unpack, move, organize, and stock merchandise.