Retail Sales Manager

My Wireless•Indianapolis, IN

7d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to lead a retail location and develop its team. The manager trains, coaches, and leads Retail Sales Associates to provide a strong customer experience, build a loyal client base, and exceed sales targets. The role includes supervising daily store operations, including hiring, scheduling, employee development, customer service, sales performance, and operational standards. The manager helps achieve company-established Key Performance Indicators, maintains staffing through recruiting and retention, and builds customer and business relationships through ethical practices and community events. The position also maintains a clean and safe store, oversees inventory and device security, ensures merchandising follows company standards, enforces operational policies, complies with legal requirements, and stays informed through professional learning and networking. The role requires flexible availability, including evenings, weekends, and holidays. Work involves standing and walking for prolonged periods, occasional lifting and moving of objects up to 10 pounds, reaching, ladder use, and handling merchandise and display materials. Employees may perform other related duties as needed.

Requirements

At least 1 year of management experience in a similar field.
At least 1 year of retail or customer-facing sales experience.
Ability to work flexible hours, including evenings, weekends, and holidays.
Demonstrated ability to meet performance and operational standards.
Ability to motivate, lead, and coach others to achieve results.
Strong organizational skills and attention to detail.
Highly effective communication and interpersonal skills.
At least 18 years of age and legally able to be employed in the United States.
High school diploma or equivalent.

Nice To Haves

Management experience in the wireless industry.
Bilingual ability.
Bachelor’s degree.
Retail or customer-facing sales experience in the telecommunications industry.
Experience prospecting through outbound calls.

Responsibilities

Train, lead, coach, and develop team members to deliver an extraordinary customer experience and exceed sales targets.
Achieve location goals by coaching team members to meet company-established Key Performance Indicators.
Supervise daily location operations, including hiring, scheduling, employee development, and coaching.
Maintain location staffing through employee retention, recruiting, and team-member training and development.
Build a steady client base through ethical, customer-centric business practices.
Establish business accounts by partnering with the AT&T Signature team to hold community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in accordance with company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the location's stability and reputation by complying with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.