Retail Sales Manager
About The Position
The Retail Sales Manager drives sales performance and delivers exceptional customer experiences in a fast-paced automotive service environment. The role assesses customers’ needs, recommends appropriate tires and services, and manages day-to-day sales operations. The manager balances customer service, shop workflow, and team coordination while maintaining a clean, organized, customer-focused environment and achieving store performance goals. The position also supports Driven by Dobbs’ mission to provide premier service in the automotive tire and service aftermarket industry.
Requirements
- At least 1 year of experience in retail sales management.
- Valid driver's license.
- Strong verbal and written communication skills.
- Strong time management, accountability, prioritization, organization, and problem-solving skills.
- Ability to work in a fast-paced, high-volume environment and manage multiple priorities.
- Strong work ethic, team orientation, adaptability, attention to detail, and commitment to results.
- Customer-centric approach and strong relationship-building skills.
- Motivation to meet and exceed sales goals while promoting company products and services.
- Commitment to following safety procedures and using personal protective equipment.
Nice To Haves
- Automotive repair industry experience.
Responsibilities
- Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
- Recommend and sell tires, services, and accessories that meet customer needs and support store sales goals.
- Manage retail, wholesale, and national-account sales transactions accurately and efficiently.
- Oversee shop workflow, balancing service sales with available staff, equipment, and time.
- Track inventory, assist with tire stocking, and maintain organized, attractive point-of-sale displays.
- Perform daily opening and closing duties, handle deposits safely, and provide basic shop support, including occasional tire mounting and balancing.
- Promote a clean, organized, customer-friendly showroom and service environment by leading by example.
- Manage customer interactions, sales activity, and operational priorities simultaneously.
- Use automotive product knowledge to help customers select tires and identify alignment needs and general vehicle maintenance recommendations.
- Work closely with technicians, service advisors, and management to ensure smooth operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
