Retail Sales Lead

Road Runner Sports•Atlanta, GA

1d•Onsite

About The Position

The Retail Sales Lead provides consistent leadership and support to help achieve or exceed store sales and profitability goals while modeling a WOW customer experience-focused selling culture. Working in partnership with the store leadership team, the Lead sets an example across performance areas including the WOW Experience, Fit Zone, and KPI metrics, while exemplifying and fostering Road Runner Sports’ mission and values. The position reports directly to the Retail Store Manager. The Lead helps develop, support, and retain a high-performing customer team through coaching, training, and recognition. The role also supports sales-floor leadership, store operations, visual merchandising, inventory management, compliance, and a safe work environment. Scheduling flexibility is required, including availability for irregular hours, evenings, and weekends based on business needs. Compensation is listed as $16.50–$20.50 per hour. The posting describes a base rate of $16.50 per hour plus bonus potential of $4.00 or more per hour.

Requirements

High school diploma or equivalent required.
Ability to perform the basic functions of the job.
Effective verbal and written interpersonal communication skills.
Ability to work a flexible schedule, including nights and weekends, depending on business needs.
Openness to feedback and ability to remain open-minded and adaptable to changing priorities.

Nice To Haves

Associate degree from an accredited college or university and one year of related experience, or an equivalent combination of education and experience.
At least one year of relevant leadership experience in a fast-paced specialty retail selling culture.
Leadership skills including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making, effective delegation and validation, and the ability to efficiently execute daily priorities.

Responsibilities

Maintain a positive, can-do attitude and remain open to feedback.
Maintain the branded store experience through consistent visual execution, standards, and recovery.
Develop, support, and retain a high-performance customer team through coaching, training, and recognition.
Ensure a WOW customer experience through visual standards and customer engagement.
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales and KPI results.
Assess and analyze business trends using available reporting, identify opportunities, and take appropriate action.
Validate and ensure execution of omni-channel initiatives.
Validate and ensure execution of customer loyalty initiatives and activities.
Assist store leadership with managing team-member attendance and using the labor flex tool to align labor with business needs.
Organize, plan, and execute in-store visual merchandising in partnership with the management team.
Address and resolve employee issues or concerns with appropriate partnership.
Support strong inventory management and data-integrity routines.
Support operational execution and compliance activities.
Support and maintain a safe work environment through ongoing safety training.
Coach and role-model selling behaviors that support the WOW Experience and the “100% Commitments.”
Work a flexible schedule that meets business needs, including irregular hours, evenings, and weekends.
Consistently conduct Quality Reviews (QRs).
Conduct new-hire training for Fit Experts, including “Perfect Fit Finder.”
Prepare and conduct team meetings, highlighting retail initiatives and areas of focus.
Open and close the store effectively and lead the sales floor in the Store Manager’s absence.
Perform other essential duties as assigned.