Retail Sales Lead Front End - Key Holder

DICK'S Sporting Goods•Oklahoma City, OK

2d•Onsite

About The Position

The Key Carrying Lead has a direct impact on execution of brand standards and the teammate experience. Guided by the Assistant Store Manager and Store Manager, the Lead serves as the in-store expert for their business or department, delivers excellent customer service, and provides direction to teammates. The role calls for leading by example, empathy, persistence, optimism, and collaboration. The Lead supports hiring and team building, helps plan and organize work up to 30 days in advance, and strategically assigns teammates to meet daily priorities and execute programs, projects, and store events. The role assists with general store supervision, including opening and closing, Front End and Cash Office functions, and—where applicable—firearms sales in compliance with state and federal regulations. The Lead maintains merchandising, presentation, replenishment, and loss-prevention standards; trains, onboards, and cross-trains teammates; and coaches and develops self and others. The role helps teammates connect their work to store goals and an exceptional shopping experience, fosters an inclusive and respectful environment, follows safety and operating procedures, maintains company confidentiality, and supports the team throughout the store. Other tasks may be assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods of up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to two hours continuously.

Nice To Haves

Prior retail sales experience or customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Connect with teammates across the store to build trust and respect and contribute to the store recognition culture.
Plan and organize work up to 30 days in advance with guidance from the Assistant Store Manager, including workforce needs and plans for assignments, projects, and events.
Deploy teammates to meet brand standards, execute programs and processes, and complete tasks according to priority.
Assist store leadership with general supervision, including opening and closing the store, Front End and Cash Office functions, and applicable firearms sales in compliance with state and federal regulations.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Train, onboard, and cross-train teammates on company procedures and programs.
Maintain loss-prevention standards and controls in the department.
Coach and develop oneself and others, explaining the purpose behind tasks, plans, and processes.
Lead by example and help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
Create an inclusive environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss-prevention, and standard operating procedures and maintain confidentiality of company information.
Support the team across the store and perform other tasks as assigned by management.