Retail Sales Lead Front End - Key Holder

DICK'S Sporting Goods•Oklahoma City, OK

3d•Onsite

About The Position

The Key Carrying Lead helps execute brand standards and create a positive teammate experience. With guidance from the Assistant Store Manager and Store Manager, this role serves as the in-store expert for its business or department, delivers strong customer service, and provides direction to teammates. The Lead supports hiring, team development, planning and delegation, store operations, merchandising, loss prevention, and an inclusive and safe store environment. The position also supports the wider team across the store and performs other tasks as assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs. up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Prior retail sales experience or customer-focused experience.

Responsibilities

Support building and hiring a strong team by observing in-store interviews and department tours.
Connect with teammates across the store to build mutual trust, respect, and a strong recognition culture.
Plan and organize work up to 30 days ahead with guidance from the Assistant Store Manager, including workforce needs for daily assignments, game plans, projects, and store events.
Leverage teammates to meet brand standards, execute programs and processes, and delegate tasks according to priority.
Assist the store leadership team with general supervision in accordance with company policies and procedures.
Open and close the store and perform Front End and Cash Office functions.
Process firearms sales in compliance with state and federal regulations, where applicable.
Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Train teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
Maintain company loss prevention standards and controls in the department.
Coach and develop oneself and others, providing hands-on coaching and explaining the reasons behind tasks, plans, and processes.
Help teammates understand how their responsibilities support organizational goals and an exceptional shopping experience.
Create an inclusive store environment where teammates and customers feel welcome, safe, and respected.
Follow safety, loss prevention, and standard operating procedures, and maintain confidentiality of company information.
Support the team across the store as needed and perform other tasks assigned by management.