Retail Sales Keyholder
About The Position
Pendleton is seeking a professional and dynamic full-time Retail Sales Keyholder for their Scottsdale, AZ store location. This role involves supporting the store in achieving sales goals, delivering exceptional customer service, and opening and closing the store independently. The Keyholder will create and execute daily plans, encourage positive selling behaviors, maintain visual merchandising standards, and complete sales transactions accurately. They will also monitor store communications, follow company policies, identify and resolve problems, and support team development and training.
Requirements
- 2+ years retail sales/customer service experience, including 1 year in a supervisory or shift-lead role
- Strong communication skills—able to connect with both customers and team members
- Self-motivated and proactive, with a passion for helping others
- Tech-comfortable: experience with POS systems, inventory software, and Microsoft Office
- Flexible availability, including nights, weekends, and holidays
- Comfortable with the physical demands of retail (standing/walking, lifting up to 40 lbs., ladder use)
- Reliable transportation to meet scheduling needs
Responsibilities
- Support the store in achieving sales goals and delivering exceptional customer service
- Open and close the store independently and ensure readiness and security during each shift
- Create and execute daily plans while effectively communicating priorities with the team
- Encourage positive selling behaviors and maintain a high-energy, customer-first environment
- Ensure visual merchandising and store housekeeping standards are met
- Monitor and respond to store communications, including email and internal directives
- Complete sales transactions with accuracy and efficiency
- Follow all company policies, operational procedures, and loss prevention guidelines
- Act quickly to identify problems, recommend solutions, and escalate when necessary
- Support ongoing training efforts and foster team development
Benefits
- Generous employee discount (50% off products!)
- Competitive compensation
- Paid time off
- Benefits
- 401k company match (for eligible employees)
- Medical
- Dental
- Vision benefits
- Opportunities for professional growth and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
