Retail Sales Floor Support - Cascade Station Rack

Nordstrom•Portland, OR

2d•$19 - $20•Onsite

About The Position

As a Nordstrom Rack team member, you work in a fast-paced, high-energy environment, continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You help provide a quick and easy customer experience and keep the store clean and clutter-free. Flexibility is important, as you may occasionally work in different areas of the store to maintain clean sales floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes keeping the salesfloor runway ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, marking down merchandise, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent hand use for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway ready by re-merchandising and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating a point-of-sale system and bagging items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders in a timely manner while meeting quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.