About The Position

As a Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers with your passion for Swarovski products while achieving sales goals and contributing to a vibrant team. You will build emotional connections through storytelling, foster customer loyalty, and help maintain a welcoming and organized store environment. You will use digital tools to support the customer experience and keep up to date with product knowledge. This is a seasonal, part-time retail position at the Ontario Mills Outlet in Ontario. Swarovski describes its products as crystal-based creations and emphasizes quality, craftsmanship, individuality, sustainability, responsibility, diversity, inclusion, and philanthropy. The company is committed to fair and inclusive recruitment and equal employment opportunity.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and the ability to build trust.
  • A curious, empathetic, results-driven team-player approach and a commercial mindset.
  • Digital savvy and comfortable using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting customer relationships, including promoting loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date with brand and product knowledge.
  • Use digital tools to enhance the customer experience.

Benefits

  • Sales incentive bonus pay program.
  • Recognition awards.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program providing mental, physical, and emotional health support, managerial support, and financial and legal assistance.
  • Comprehensive product and personal training.
  • Career development opportunities.
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