About The Position

As a Retail Sales Consultant at Swarovski, you will deliver exceptional customer service, create memorable brand experiences, and inspire customers through your passion for Swarovski products while achieving sales goals and contributing to a vibrant team. The role involves building customer relationships and loyalty, supporting an inviting and organized store environment, and using product knowledge and digital tools to enhance the customer experience. Swarovski creates crystal-based products and is committed to sustainability, responsibility, diversity, inclusion, and philanthropy. The company is an equal opportunity employer committed to fair, inclusive recruitment and a workplace where everyone feels they belong.

Requirements

  • Passion for fashion, luxury, or lifestyle brands.
  • Experience in a multicultural retail environment.
  • Excellent, proven customer service skills and a personality that builds trust.
  • Curiosity, empathy, a results-driven approach, teamwork, and a commercial mindset.
  • Digital savviness and comfort using retail technology.
  • Confidence expressing individuality and bringing creative ideas to the team.

Responsibilities

  • Deliver outstanding customer service and create emotional connections through storytelling.
  • Build trust and lasting relationships with customers, promoting loyalty programs.
  • Achieve individual and team sales goals and take accountability for results.
  • Collaborate with the team to create a welcoming, organized store environment.
  • Stay up to date with brand product knowledge and use digital tools to enhance the customer experience.

Benefits

  • Sales incentive bonus pay program.
  • Recognition awards.
  • Exclusive employee discounts on Swarovski products.
  • Paid volunteering leave.
  • Global employee assistance program covering mental, physical, and emotional health, managerial support, and financial and legal matters.
  • Comprehensive product and personal training.
  • Opportunities for career development.
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