Rugs, Southlake Mall - GA - Full Time

Macy's•Morrow, GA

2d•$15 - $21

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and meet their needs. The role involves learning about products and services, offering personalized recommendations and complementary products, using technology to complete orders and support customers comparing products, and resolving customer concerns—including returns and delivery issues. You also maintain customer contact before and after delivery, follow asset protection and inventory control procedures, and foster respectful, inclusive relationships with colleagues, customers, and communities. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
1–2 years of related experience.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers select suitable products, including supporting customers who use devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers throughout the pre- and post-delivery process.
Follow asset protection and inventory control compliance procedures.
Foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice