Retail Sales Associate - Furniture/Mattresses/Rugs, Barton Creek Square Mall - Full Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You use product knowledge to educate customers and address their needs. The position requires 1–2 years of related experience and flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- Ability to lift at least 50 pounds and perform the stated physical activities, including standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolutions.
- Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
- Follow Asset Protection and inventory control compliance procedures.
- Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
