Retail Sales Associate – Full Time

AutoZone•Westland, MI

About The Position

AutoZone’s store teams provide frontline customer service, help customers find the right parts and solutions for their automotive needs, maintain well-stocked inventory, and support store operations. The Retail Sales Associate delivers WOW! Customer Service by exceeding customer expectations and contributing to a knowledgeable, positive retail environment. The role offers opportunities for growth while serving the motoring public. The associate assists customers with automotive product selection and advice, supports sales goals and store performance, maintains merchandise and store organization, and follows cash-handling, loss-prevention, process, and safety requirements. The role also includes assisting with wiper blade, battery, and light bulb installations and using diagnostic tools to read vehicle codes and recommend solutions.

Requirements

  • Must be at least 18 years old.
  • Basic knowledge of automotive parts is required.
  • Ability to lift, load, and deliver merchandise.
  • Availability for a full-time flexible schedule, including mornings, nights, weekends, and overtime as needed.

Nice To Haves

  • High school diploma or equivalent (GED).
  • Strong people skills and effective communication in both Spanish and English.
  • Previous experience in automotive retail.
  • Automotive Service Excellence (ASE) Certification.

Responsibilities

  • Engage with customers, provide trustworthy automotive advice, and communicate clearly and professionally.
  • Collaborate with managers and teammates, support team members, and demonstrate leadership in daily responsibilities.
  • Recommend products, services, and promotions while contributing to sales goals and store performance metrics.
  • Restock merchandise, maintain store organization, follow cash-handling and loss-prevention procedures, and support smooth store operations.
  • Use established processes to complete assigned tasks efficiently and follow company safety policies, including use of PPE.
  • Keep up to date on automotive parts, tools, and promotions through AutoZone systems.
  • Assist customers with wiper blade, battery, and light bulb installations.
  • Use diagnostic tools to read codes from customer vehicles and recommend solutions.
  • Lift, load, and deliver merchandise.
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