Sales Associate-020

Tandy Leather Factory•Elmwood, LA

About The Position

As a Retail Sales Associate at Tandy Leather, you will greet and assist customers in person and over the phone, help them choose products, answer questions, share product knowledge, and recommend Tandy products. You will provide an engaging and professional customer experience while listening to customers’ needs and working to close sales. You will also provide order pickup notifications and status updates and ensure customers receive their receipts and purchases. The position supports day-to-day store operations, including processing purchases and returns, receiving and stocking merchandise, maintaining inventory accuracy, following opening and closing procedures, preparing displays and signage, keeping the retail space clean and organized, updating customer profiles, and alerting management to potential security issues. You will learn about leathercraft products and demonstrate their features and uses to customers. The role also calls for a willingness to learn and teach customer classes. Other duties may be assigned to support store operations.

Requirements

Motivation to provide exceptional customer service and achieve retail sales.
Personable manner and ability to engage with a diverse range of customers.
Ability to work efficiently independently and as part of a team while remaining self-motivated.
Adaptability in a fast-paced environment, including switching between multitasking and focused tasks.
Willingness to work varying schedules, including weekends and holidays, based on business needs and seasonality.
Physical ability to remain on the sales floor for extended periods, move and handle merchandise and fixtures, and perform the job functions.
Commitment to follow company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Previous sales experience is a plus but is not mandatory.
Passion for retail and crafting, and a desire to help others learn leathercrafting.

Responsibilities

Greet customers in person and over the phone, providing engaging and professional customer service.
Assist customers with product selection, answer questions, share product knowledge, and recommend Tandy products.
Listen to customer needs, make helpful suggestions, and strive to close sales.
Notify customers when orders are ready for pickup or provide order status updates, and ensure customers receive receipts and items.
Process purchases and returns using the POS system and internal computer systems.
Help receive and stock merchandise and maintain inventory accuracy.
Follow opening and closing procedures, prepare displays and signage, and keep the retail space clean and organized.
Create or update customer profile records.
Alert management to potential security issues.
Learn product attributes and demonstrate product features, functions, and purposes to customers.
Be willing to learn and teach classes to customers.
Perform other duties as assigned to support store operations.