Retail Sales Associate, Monroeville - Full Time

Macy's•Monroeville, PA

2d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with suitable products and services. Through customer engagement, product knowledge, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. You also help maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms. Colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with a warm, personal approach. Throughout the day, they recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, make sure customers have what they need, and close interactions with a sincere thank-you. Teamwork, honesty, care, collaboration, and continuous improvement support individual and store results. This is a full-time position in Monroeville. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to meet the position’s physical requirements, including talking, lifting, constant moving, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create welcoming, personalized customer interactions and build customer relationships.
Understand customers’ needs and recommend relevant products and services.
Drive sales performance, meet daily sales goals, and use effective selling behaviors.
Learn about new arrivals, top-selling items, trends, and promotions to engage, educate, and sell confidently.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and provide a thoughtful conclusion to customer interactions.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice