Retail Sales Associate - Full Time

Curaleaf•Skokie, IL

12d•Onsite

About The Position

Curaleaf is hiring a full-time Retail Sales Associate to serve as a customer-facing representative and product resource in its Skokie, Illinois store. The associate helps customers explore cannabis products, offers personalized recommendations, and delivers welcoming, informative, inclusive service. The role also supports store operations, sales goals, and compliance procedures in a fast-paced retail environment. Full availability across weekdays, evenings, weekends, and holidays is required, with occasional overnights noted among the flexibility requirements. The hourly pay rate is $17.50 plus tips.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and customer satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation and conflict-resolution skills, with a calm, solution-oriented approach under pressure.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Initiative, a team-first attitude, and willingness to support store leadership.
Ability to build rapport and lasting customer relationships.
Commitment to collaboration and teamwork.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally and create an exceptional customer experience.
Build relationships with customers, ask questions, and provide personalized product advice.
Address customer concerns and resolve issues professionally.
Encourage customer loyalty by enrolling guests in rewards programs.
Work collaboratively to maintain a respectful, inclusive, and upbeat team atmosphere.
Assist with opening and closing the store, handling cash, and following store procedures and regulations.
Check customer identification, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked, including the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet or exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions, deals, and complementary items at checkout.
Stay informed about promotions and product updates.
Adapt to changing priorities and the pace of the retail environment.
Take on additional duties as needed to support the team and store.