Retail Sales Associate

EssilorLuxottica Group • New York, NY

16d • $18 - $27

About The Position

The Retail Sales Associate provides exceptional customer service, builds strong relationships with clients, and achieves sales targets. The associate maintains in-depth knowledge of products, trends, styles, brand details, warranties, and optical add-on features, and offers personalized recommendations. The role supports a memorable, seamless shopping experience across in-store and online services while maintaining an organized and visually appealing store.

Requirements

• High school diploma or equivalent.
• At least 2 years of retail sales experience, preferably in eyewear or luxury retail.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Punctuality and reliability.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Collaborative, adaptable, supportive, respectful team player who is open to feedback.
• Problem-solving and analytical abilities, including identifying issues, evaluating solutions, and implementing effective strategies; ability to handle workload pressure.
• Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Responsibilities

• Provide outstanding customer service and ensure clients’ needs are met.
• Stay current on industry trends and product knowledge, attending required training sessions and workshops.
• Maintain in-depth knowledge of the brand, warranties, and optical add-on features.
• Build and maintain client relationships in-store and through follow-up communication.
• Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing sales floor and back-of-house areas.
• Provide omnichannel support for a seamless customer service experience across online and in-store services.
• Understand and adhere to brand policies and procedures.
• Perform other duties as assigned by management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED