Retail Sales Associate (Seasonal)

New Balance • Philadelphia Premium, PA

12d • Onsite

About The Position

Retail Sales Associates help ensure New Balance retail stores operate smoothly and provide exemplary customer service. Using expert product knowledge and proper selling techniques, they assist customers throughout the transaction process and positively represent the New Balance brand.

The role includes greeting customers, identifying and educating them about products, addressing questions or problems, and completing sales. Associates also help maintain an organized, well-stocked sales floor, ensure products are labeled and priced correctly, protect merchandise, and follow safety procedures.

Requirements

• Must be at least 18 years old.
• Strong customer service and verbal communication skills.
• Demonstrated ability to work effectively in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift 4 lbs. frequently and a maximum of 8 lbs. occasionally.
• Ability to kneel or squat frequently, move product boxes up to 50 lbs. with assistance if necessary, stand for extended periods, climb ladders occasionally, and climb and descend stairs frequently depending on location.

Nice To Haves

• Past retail experience is preferred, but not necessary.
• A people-oriented disposition.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet customers and make contact; understand their needs; educate them about product features and benefits; solve problems and answer questions; and complete sales through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate New Balance products.
• Inform customers about current promotions.
• Keep the sales floor neat, organized, and well stocked.
• Ensure items are labeled and price marked properly.
• Protect products by greeting customers, attaching or detaching security tags, monitoring floor merchandise, and reporting shrinkage or security violations.
• Follow safety regulations, including proper lifting procedures, and promptly report accidents and near misses.

Benefits

• Temporary associates: three medical insurance options, dental and vision insurance, and an associate discount.
• Part-time associates: 401(k), short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount.
• Regular associates: medical insurance with three options, dental insurance, vision insurance, life insurance, and 401(k).
• Regular associates: online learning and development courses, tuition reimbursement, $100 monthly student loan support, and mentorship programs.
• Regular associates: yearly $1,000 lifestyle reimbursement, four weeks of vacation, 12 holidays, and parental leave.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed