Retail Sales Associate - Full Time

Sunnyside•Ocala, FL

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products that fit their needs. The role represents Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis, using customer service, product knowledge, and compliance with state regulations to provide a high-quality customer experience. Responsibilities span the customer lifecycle, from check-in and consultation through order fulfillment and checkout, with compliance with applicable state and company regulations central to the work. The role offers training in cannabis products and industry compliance, customer interactions, and consultative sales. It combines customer service, problem-solving, inventory management, teamwork, and technical tasks. Dispensaries are typically open seven days a week, and employees must be flexible across opening and closing shifts, weekends, and holidays. The posting describes part-time schedules as 15–25 hours per week, typically based around peak hours; the advertised position is titled “Full Time.”

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a welcoming, high-quality experience.
Build customer relationships by asking about and listening to customer needs.
Educate customers about cannabis products and their varying effects on the human body to help with product selection.
Use effective selling and cross-selling techniques.
Verify customer documentation and identification.
Help verify order accuracy and ensure orders are dispensed in a timely manner.
Label and package customer orders.
Handle cash accurately in the company’s Point of Sale system and follow standard operating procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Help managers organize sales-floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment.
Escalate employee or customer issues to management.