Retail Sales Associate - Full Time

Curaleaf•Phoenix, AZ

5d•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you will represent the brand and help customers explore cannabis products while providing high-quality service. You will create a welcoming, informative, inclusive, and engaging experience, offer personalized recommendations, process purchases, and build customer trust. This is a full-time retail role at the Curaleaf location at 4415 East Monroe Street, Phoenix, AZ 85034. Open availability is required for weekdays, evenings, weekends, and holidays, with occasional overnights noted among the shift requirements. The stated pay is $15.25 per hour plus tips. The position involves customer service and sales, store opening and closing, cash handling, ID checks, transaction processing, inventory support, online order fulfillment, and maintaining store cleanliness and stock. Associates work collaboratively in a fast-paced, compliance-driven environment and support store leadership and other duties as needed. The role requires extended periods of standing and includes walking, talking or hearing, reaching, and lifting. Work may involve exposure to dust, pollen, and plant pathogens, as well as working in confined spaces and adapting to a high-stress, changing environment.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation skills and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency.
Positive, proactive approach to resolving customer issues.
Conflict resolution skills and composure under pressure.
Initiative, a team-first attitude, and willingness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and ability to work well within a team.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach; and lift up to 25 pounds regularly.
Ability to occasionally climb, balance, and lift up to 50 pounds.
Close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and adapt to a high-stress, changing environment; potential exposure to dust, pollen, and plant pathogens.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally.
Build customer relationships, ask questions, and provide personalized product advice.
Address customer concerns and resolve issues professionally.
Encourage customers to enroll in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check customer IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to a fast-paced, changing retail environment.
Take on additional duties as needed to support the team and store.