Retail Sales Associate - Full Time

Curaleaf•Edgewater Park, NJ

4d•Onsite

About The Position

As a Retail Sales Associate at Curaleaf, you’ll be the face of the brand and a resource for customers exploring cannabis products. You’ll provide top-tier service and help create a welcoming, informative, inclusive, and engaging experience by recommending products, assisting with purchases, and building trust with guests in a fast-paced retail environment. The role includes customer service and relationship-building, store opening and closing procedures, cash handling, ID checks, customer profile updates, transaction processing, maintaining store standards, supporting inventory and online order fulfillment, and working toward sales goals. Associates must follow applicable procedures and regulations and adapt to changing priorities. The position requires open availability, including evenings, weekends, and holidays, and occasional overnights. The work environment may involve exposure to dust, pollen, and plant pathogens, as well as confined spaces and a high-stress, changing environment. Physical tasks include standing for extended periods, walking, bending, reaching, and lifting up to 25 pounds regularly and up to 50 pounds occasionally.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale (POS) systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for varied shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities.
Comfort with technology and willingness to learn new tools.
Solid time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict-resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and lasting customer relationships.
Collaborative approach and commitment to working well within a team.
Ability to stand for extended periods; walk, talk, hear, stoop, kneel, crouch or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb and balance occasionally, and close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate a high-stress, changing environment.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests warmly and professionally to provide an exceptional customer experience.
Build genuine customer relationships, ask thoughtful questions, and provide personalized product advice.
Address customer concerns professionally and resolve issues to support satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check IDs, update customer profiles, and process transactions accurately.
Keep the store clean, organized, and stocked in the sales floor and backroom.
Support inventory tasks, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, relationship-building, and product knowledge.
Highlight deals and complementary items at checkout.
Stay current on promotions and product updates.
Adapt to a fast-paced, changing retail environment and take on additional duties as needed.