Retail Sales Associate, Thousand Oaks - Full Time
About The Position
As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. Through product knowledge, customer engagement, and smart selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role also involves keeping the shopping space clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, top-selling items, trends, and promotions. During the day, they welcome and engage customers, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They also share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work to improve individual and store results. This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology to perform job functions.
Responsibilities
- Engage customers with genuine hospitality and personalized conversations to understand their needs.
- Recommend appropriate products and services using product knowledge.
- Achieve sales goals through customer engagement and smart selling behaviors.
- Build customer relationships and encourage loyalty.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
- Update signs and pricing and support merchandise moves as needed.
- Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
- Collaborate with teammates and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
