Retail Sales Associate Full Time
About The Position
The Retail Sales Associate promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty program offerings. The role also provides front-line member service for membership and credit card questions, merchandise returns and exchanges, product lookups, and pickup orders. Associates are expected to provide courteous, efficient service, resolve or escalate concerns, support club policies and procedures, and contribute to a safe, positive, inclusive, and well-maintained club environment. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Prior front-line or customer-service experience is preferred.
- Previous sales experience is preferred.
- Results-driven, with demonstrated success in achieving goals.
- Basic math skills are preferred.
- Computer proficiency is preferred.
Nice To Haves
- Prior front-line or customer-service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s membership value proposition, including acquisition, retention, perks, and the member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established benchmarks and sales goals.
- Understand BJ’s membership options and co-brand credit card.
- Serve as a first point of contact for membership and credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support applicable compliance requirements.
- Work in other departments and perform other duties as assigned.
- Deliver daily GOLD member standards: Greet, Anticipate, Appreciate; provide fast, friendly service; and support full, fresh, and clean club standards.
- Work with the team to maintain stocked merchandise, execute promotional plans, maintain accurate signage, and keep the club clean and organized.
- Understand how to access and read departmental production or financial performance reporting and how execution affects business results.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental and vision coverage.
- Health Savings Account (HSA) and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares purchasable at a 15% discount, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
