Retail Sales Associate Full Time

BJ's Wholesale Club • Lancaster, PA

1d • $17

About The Position

The Retail Sales Associate promotes and sells BJ’s membership and loyalty programs, including new memberships, renewals, upgrades, and cross-selling. The role also provides member assistance with credit card applications, general questions, merchandise returns and exchanges, product lookups, and order pickups, including Buy Online and Pick Up In Club (BOPIC) orders. The associate delivers friendly, efficient service, resolves member concerns, follows club policies and procedures, and supports daily club standards and operations. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote the BJ’s value proposition, including membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results, and demonstrate understanding of membership options and the co-brand credit card.
• Provide member service as a first point of contact for membership, credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping areas clean and organized.
• Support a safe, positive, inclusive environment and collaborate with team members to achieve goals.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed