Retail Sales Associate Full Time

BJ's Wholesale Club • New Castle, DE

1d

About The Position

The Retail Sales Associate promotes and sells BJ’s membership programs, including acquiring new members and supporting renewals, upgrades, retention, and cross-selling. The role also provides member assistance with credit card applications, questions, merchandise returns and exchanges, product lookups, and order pickups, including Buy Online and Pick Up In Club (BOPIC) orders. The associate delivers courteous, efficient service, resolves concerns or escalates them when appropriate, and follows club policies and procedures.

Team members are expected to contribute to a safe, positive, inclusive environment; collaborate to achieve team goals; maintain a friendly attitude; and support daily GOLD Member and Club Standards. The role includes understanding department performance reporting and how consistent execution affects business results. Regular, predictable, full attendance is an essential function.

Requirements

• Prior front-line or customer service experience, or previous sales experience, preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership value proposition, including membership acquisition, retention, perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
• Work toward business-established sales benchmarks and goal achievement.
• Understand BJ’s membership options and Co-Brand credit card.
• Serve as a first point of contact for membership questions, credit card applications, general inquiries, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and support daily GOLD Member and Club Standards.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed