Retail Sales Associate

EssilorLuxottica Group • Paramus, NJ

2d • $18 - $27

About The Position

The Retail Sales Associate provides exceptional customer service, builds strong client relationships, and works toward sales targets. The role requires in-depth knowledge of Ray-Ban products, current trends and styles, and the ability to offer personalized recommendations. Associates also support an organized, visually appealing store and a seamless customer experience across in-store and online services.

Requirements

• High school diploma or equivalent.
• At least 2 years of retail sales experience; eyewear or luxury retail experience is preferred.
• Excellent communication and interpersonal skills, including the ability to build strong client relationships.
• Punctuality and reliability.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Collaborative, adaptable, supportive, respectful, and open to feedback.
• Problem-solving and analytical abilities, including identifying issues, evaluating solutions, and implementing effective strategies; ability to navigate workload pressure.
• Ability to stand for extended periods and lift up to 25 pounds.

Nice To Haves

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Responsibilities

• Provide outstanding customer service and ensure clients have a memorable shopping experience.
• Stay current on industry trends and product knowledge, including attending required training sessions and workshops.
• Demonstrate knowledge of the brand, warranties, and optical add-on features to customers.
• Build and maintain client relationships in-store and through follow-up communication.
• Meet and exceed daily, weekly, and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing sales floor and back-of-house environment.
• Provide omnichannel support across online and in-store services.
• Follow brand policies and procedures.
• Perform other duties assigned by management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Potential competitive bonus and/or commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED