Retail Sales Associate Full Time

BJ's Wholesale Club • Chambersburg, PA

20d

About The Position

The Retail Sales Associate promotes BJ’s membership programs by acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and co-brand credit cards. The role also provides member service for questions, concerns, merchandise returns and exchanges, product lookups, and pickups, including BOPIC orders. Associates are expected to deliver efficient, courteous service, meet business benchmarks, follow club policies and procedures, and support other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Prior front-line/customer service or sales experience is preferred.
• Results-driven, with demonstrated success in achieving goals.
• Basic math skills are preferred.
• Computer proficiency is preferred.

Nice To Haves

• Prior front-line/customer service or sales experience.
• Basic math skills.
• Computer proficiency.
• Familiarity with AI tools.

Responsibilities

• Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
• Pitch membership programs and sell membership products to prospective and existing members in accordance with company policies and practices.
• Work toward business-established benchmarks and results.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership matters, credit card applications, questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt/resale status.
• Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support their application and compliance.
• Perform other assigned duties, including working in other departments as needed.
• Deliver service excellence, help resolve and de-escalate member concerns, and contribute to a safe, positive member experience.
• Work as part of a team to meet daily GOLD member and club standards, including keeping items stocked, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Understand how to access and read departmental production or financial performance reporting and how execution affects business results.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, plus optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed