Retail Sales Associate - Womens Shoes, Glendale Galleria - Full Time
About The Position
As a Retail Selling Colleague in the women’s shoes department, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with suitable products and services, and build trust and loyalty while meeting sales goals. The position is focused on customer engagement and selling rather than only cashiering. You also help keep the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying current on trends and promotions. During customer interactions, they offer a warm welcome, build personal relationships, share loyalty program benefits, and provide a thoughtful closing. They recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. Teamwork, continuous improvement, and contributing to individual and store results are important parts of the role. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is expected.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to work independently and adapt to changing priorities while contributing to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Engage customers, understand their needs, and provide personalized product and service recommendations.
- Use product knowledge, hospitality, and smart selling behaviors to achieve sales goals and build customer loyalty.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Stay informed about sales goals, new arrivals, top-selling products, trends, and promotions.
- Work collaboratively with colleagues to serve customers and contribute to store results.
- Process register transactions and use handheld equipment and other technology as needed.
- Thank customers and ensure they have what they need before concluding each interaction.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
