About The Position

As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy’s magic, with the Macy’s shopper as your highest priority. By paying close attention to customer preferences and developing expertise in Macy’s merchandise and services, you create exceptional experiences for customers. You help your team meet sales goals by delivering consistently superior service and contribute a positive, welcoming presence throughout your area. Work may include the sales floor, fitting rooms, and product presentations as part of a fun, inclusive team. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. The position offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, merchandise discounts, performance-based incentives, an annual merit review, an Employee Assistance Program, and opportunities to participate in Colleague Resource Groups and volunteer activities. No education or experience is required. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Physical demands include prolonged standing and walking, reaching and handling items, and occasionally lifting or moving up to 25 pounds, climbing ladders, stooping, kneeling, crouching, and crawling. Close vision, color vision, and the ability to adjust focus are also required.

Requirements

  • No education or experience required.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
  • Ability to work independently and contribute to a team.
  • Comfort using electronic devices.
  • Ability to stand and walk for prolonged periods; reach with hands and arms; and use hands to press, handle, and feel.
  • Occasionally lift or move up to 25 pounds and climb ladders, stoop, kneel, crouch, and crawl.
  • Close vision, color vision, and ability to adjust focus.

Responsibilities

  • Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
  • Develop customer relationships to grow business and expand the client base.
  • Respond to requests for additional merchandise or assistance, including explaining how to use an electronic device to shop and compare.
  • Help locate and pull merchandise to fulfill digital customer orders.
  • Maintain department recovery standards on the selling floor and in fitting rooms.
  • Present merchandise effectively, ensure pricing accuracy, and process markdowns promptly and accurately.
  • Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

  • Competitive pay and benefits
  • Health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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