Part-Time Retail Sales Associate - 5-15 hours/week Thursdays, Fridays, and Saturdays

Live Parallel•Brandon, FL

18h

About The Position

Retail Sales Associates care for patients and customers at Surterra Wellness retail locations by providing product and industry knowledge, exceptional service, and an inclusive store experience. Surterra Wellness is a retail brand under Parallel, which operates cannabis businesses in Florida, Massachusetts, and Texas. This part-time role is scheduled for 5–15 hours per week, with availability required Thursdays, Fridays, and Saturdays; shifts range from 3–5 hours. Employees qualify for the company discount. The associate provides cannabis product recommendations based on customers’ therapy goals and discusses product effects, potency, dosing, consumption methods, and administration. The role also includes patient intake and records, order preparation and point-of-sale transactions, regulatory recordkeeping, protecting confidential patient information, resolving or escalating customer concerns, and maintaining store cleanliness. The position requires customer-service experience, attention to detail, communication and organizational skills, and the ability to multitask and manage time effectively. Physical duties include remaining stationary for prolonged periods, helping lift stock and materials, and occasionally retrieving products or materials around the store. The posting also includes additional physical requirements specifically for NETA (MA) and Surterra Wellness (FL) market driving roles; those requirements are not generally stated for this retail position.

Requirements

Must be 21 or older.
High school diploma or equivalent.
Valid government-issued photo ID.
Availability Thursdays, Fridays, and Saturdays; must be flexible regarding work schedules, including evenings, weekends, and holidays.
One year of experience in retail or a related industry where customer service is critical.
Comfort operating a computer and other office machinery.
Strong attention to detail and ability to multitask and manage time effectively.
Excellent communication and organizational skills.
Ability to manage difficult situations and resolve them in a timely, professional manner.
Microsoft Office Suite proficiency.
Must be able to remain stationary for prolonged periods during a shift.
Ability to assist with lifting stock and materials.
Occasionally position oneself to retrieve products or materials in the store.

Nice To Haves

Experience in the cannabis industry.

Responsibilities

Provide service that exceeds customer expectations and build long-term rapport using the established customer service model.
Offer customers and caregivers cannabis recommendations, discussing therapy goals, product effects, potency, dosing, consumption methods, and administration.
Participate in patient intake and enter and maintain appropriate paperwork and patient records.
Receive, prepare, and complete patient orders and sales accurately using point-of-sale systems.
Maintain accurate activity and customer records in accordance with state, local, and federal regulations.
Protect the privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
Escalate customer conflicts or complaints appropriately and support long-term patient relationships and brand loyalty.
Maintain store cleanliness on a daily basis.