About The Position

The Retail Sales Associate is the customer-facing representative at retail locations, providing service and product knowledge while driving revenue, maintaining store standards, and fostering a welcoming environment. This part-time role is approximately 15–20 hours per week and includes an employee discount. Associates must be available for at least one weekend shift and evenings. Shifts range from three to eight hours, Monday through Sunday. The role involves sales, customer service, retail operations, and compliance. Associates assist customers in-store and through home delivery, handle patient information and documentation where required, package reserve-ahead orders, operate sales systems, maintain inventory and displays, and follow regulations and privacy requirements.

Requirements

  • Must be age 21 or over.
  • High school diploma or equivalent.
  • Valid government-issued photo ID.
  • Flexible schedule, including evenings, weekends, and holidays; availability for at least one weekend shift and evenings.
  • One year of experience in retail or a related customer service role.
  • Proficiency operating POS systems and handling transactions.
  • Strong communication and organizational skills.
  • Ability to manage multiple tasks and resolve issues promptly.
  • Ability to remain stationary, sitting or standing, for prolonged periods during a shift.
  • Ability to assist with lifting stock and materials and occasionally retrieve products or materials in the store.

Nice To Haves

  • Experience in the cannabis industry.
  • Familiarity with inventory management systems.
  • Ability to speak another language to assist guests.

Responsibilities

  • Use upselling and cross-selling techniques to increase sales and meet or exceed individual and team sales targets.
  • Stay informed about current promotions, sales, and programs to inform customers.
  • Greet and assist customers, provide product information and recommendations, and handle inquiries, complaints, and returns professionally.
  • Provide high-quality patient customer service, retrieve patient information from the Medical Marijuana Use Registry when required, and maintain confidential, HIPAA-compliant paperwork.
  • Package pre-orders accurately for reserve-ahead pickups.
  • Obtain appropriate documentation from each patient at every delivery and verify identification and registration.
  • Deliver products to customers in the store or via home delivery.
  • Operate POS and auxiliary sales systems and handle transactions accurately.
  • Maintain a clean, organized, and well-stocked sales floor.
  • Assist with inventory management, including receiving and stocking merchandise.
  • Set up and dismantle promotional displays and visual merchandising.
  • Follow state regulations pertaining to certified cannabis retailers.
  • Maintain accurate records of sales and customer interactions.
  • Follow HIPAA and other regulatory requirements.
  • Follow loss prevention guidelines and monitor for suspicious activity.
  • Perform other duties as assigned.

Benefits

  • Employee discount.
  • Paid time off.
  • Paid parental leave.
  • Flexible work arrangements.
  • 401(k) enrollment.
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