Retail Sales Associate, Viewmont - Full Time

Macy's • Scranton, PA

9d

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. Through warmth, product knowledge, and customer engagement, you build trust, meet sales goals, and inspire loyalty. The role also involves keeping the shopping space clean, organized, and inviting.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they create friendly personal interactions, maintain the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share Loyalty program benefits, and thank customers. Colleagues work collaboratively, strive to improve, and contribute to individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, eager to start a new venture, and adaptable to changing priorities.
• Work independently and contribute effectively within a team.
• Handle electronic devices.
• Meet the physical requirements of talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• Stand for at least two consecutive hours and lift at least 25 pounds.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Responsibilities

• Engage customers with genuine hospitality, understand their needs, and offer personalized product and service recommendations.
• Drive sales performance, meet daily sales goals, and use effective selling behaviors.
• Learn about new arrivals, top-selling items, trends, and promotions to engage, educate, and sell confidently.
• Keep the sales floor clean, organized, prepared, and inviting.
• Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Share Loyalty program benefits, ensure customers have what they need, and provide a sincere, personal thank-you.
• Collaborate with teammates and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed