Retail Sales Associate - Full Time

Curaleaf•Lorain, OH

21d•Onsite

About The Position

As a Retail Sales Associate at Riviera Creek, proudly managed by Curaleaf, you will represent the brand and help customers explore cannabis products while providing high-quality service. You will create a welcoming, informative, inclusive, and engaging experience, recommend products, process purchases, and build trust with customers in a fast-paced retail environment. The role includes customer service and personalized product guidance, opening and closing the store, cash handling, checking IDs, updating customer profiles, processing transactions, maintaining store cleanliness and inventory, fulfilling online orders, and meeting sales goals. The position requires open availability for weekdays, evenings, weekends, and holidays, as well as flexibility for occasional overnights. Physical duties include extended standing and walking, frequent bending and reaching, and lifting up to 25 pounds regularly and up to 50 pounds occasionally. The work environment may involve exposure to dust, pollen, and plant pathogens, confined spaces, high stress, and changing conditions.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Time-management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency for transactions and reporting.
Positive, proactive approach to resolving customer issues.
Conflict-resolution skills and composure under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to teamwork.
Ability to stand for extended periods; walk, talk, hear, stoop, kneel, crouch or crawl; use hands and fingers; reach; and lift up to 25 pounds regularly and up to 50 pounds occasionally.
Ability to climb and balance occasionally, and close vision (clear vision at 20 inches or less).
Ability to work in confined spaces and tolerate potential exposure to dust, pollen, and plant pathogens.

Nice To Haves

Sales experience tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests professionally to provide an exceptional customer experience.
Build rapport, ask customers thoughtful questions, and provide personalized product advice.
Address customer concerns and resolve issues to support satisfaction.
Encourage guest loyalty by enrolling customers in rewards programs.
Work collaboratively to maintain a respectful, inclusive, and positive team atmosphere.
Help open and close the store, handle cash, and follow store procedures and regulations.
Check customer IDs, update profiles, and accurately process transactions.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory work, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Promote deals and complementary products at checkout.
Stay informed about promotions and product updates.
Adapt to changing priorities in a fast-paced retail environment.
Take on additional duties as needed to support the team and store success.