Retail Sales Associate - Arundel Mills Mall

POP MART•Hanover, MD

1d•Onsite

About The Position

POP MART is seeking an energetic, customer-focused Retail Sales Associate to serve as a brand ambassador and create memorable shopping experiences. The role involves building customer connections, sharing the POP MART brand and collectible culture, providing personalized product recommendations, and helping achieve store sales goals. The associate supports daily store operations, including sales transactions, receiving shipments, replenishing merchandise, inventory management, and maintaining a clean, organized, safe, and welcoming store environment. The role may also include cross-training to replenish and manage inventory for POP MART Robo Shop vending machines as business needs require. The position is located at Arundel Mills Mall and pays $15.00 per hour. Schedules may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods. The role requires frequent physical activity, including lifting or moving merchandise weighing up to 50 pounds and standing or walking for extended periods.

Requirements

Must be at least 18 years of age.
Passion for customer service and creating memorable experiences.
Strong communication and interpersonal skills, including the ability to engage customers from diverse backgrounds.
Ability to build rapport quickly and confidently recommend products.
Strong organizational skills and ability to multitask in a fast-paced retail environment.
Comfort learning new technology, point-of-sale systems, and operational processes.
Ability to work independently while contributing to a collaborative team environment.
Ability to frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
Ability to stand and walk continuously for extended periods, typically 6–8 hours per shift.
Ability to frequently bend, kneel, squat, reach overhead, and safely climb ladders or step stools.
Ability to perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
Ability to operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
Availability to work schedules that may include mornings, afternoons, evenings, weekends, holidays, and peak shopping periods.

Nice To Haves

High school diploma or equivalent.
At least 1 year of customer-facing retail, hospitality, entertainment, or service industry experience.
Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture.
Bilingual or multilingual abilities.

Responsibilities

Welcome guests, deliver exceptional customer service, and build authentic customer relationships.
Share POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
Educate customers about Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
Identify customer needs, make personalized product recommendations, upsell complementary merchandise, and work toward individual and store sales goals.
Process purchases, returns, exchanges, and loyalty transactions accurately using the point-of-sale system.
Receive shipments, replenish merchandise, organize inventory, and maintain stockroom accuracy.
Maintain cleanliness, organization, safety, and presentation throughout the sales floor and backroom.
Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
Collaborate with teammates to meet sales goals, operational objectives, and customer experience standards.
Cross-train to support POP MART Robo Shop replenishment and inventory processes as business needs require.
Comply with company policies, cash handling procedures, and loss prevention standards.