Retail Sales Associate - Golf Clubs

PGA Tour • Altamonte Springs, FL

1d

About The Position

The Retail Sales Associate, identified in the position summary as a Hard Goods Associate, engages customers in golf hard goods areas—including simulators, the putting green, club repair, and accessories—to support sales and provide a strong customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational areas; demonstrating golf club product knowledge; and assisting customers with club fittings. The Associate reports to the Sales and Service Manager and collaborates with team members to deliver exceptional customer service.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.
• In-depth golf club product knowledge and club-fitting skills.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide service using PGA TOUR Superstore service behaviors.
• Build lasting customer relationships and promote the company’s products and services.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise presentation and stock levels in Hard Goods areas, including simulators, the putting green, and accessories.
• Keep Hard Goods areas, equipment, and supplies operational and maintain a clean, professional presentation.
• Explain golf club features, benefits, and differences to customers.
• Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques, including helping customers select shafts, grips, and specifications.
• Follow ethical conduct, safety, and compliance practices across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
• Share operational and merchandising feedback with the Sales and Service Manager.
• Assist with front-end operations and customer-facing sales and service as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED