Retail Sales Associate, Cherryvale - Full Time

Macy's•Rockford, IL

8d•$15 - $20

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about each customer’s needs, provide personalized recommendations, and connect customers with appropriate products and services. Through product knowledge, customer engagement, and smart selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. You also help keep the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build personal relationships, maintain the shoppability of the floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and provide a sincere closing to each customer interaction. Colleagues support one another and work to improve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. The position involves talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities.
Ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move frequently, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide warm, personalized customer service and recommendations based on customer needs.
Engage customers and use smart selling behaviors to achieve sales goals and build customer loyalty.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Maintain clean, organized, and shoppable sales-floor and fitting-room areas by recovering merchandise.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
Collaborate with colleagues and support one another to serve customers and communities.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice