Retail Sales Associate - Full Time

Curaleaf•Phoenix, AZ

4d•Onsite

About The Position

Curaleaf is hiring a full-time Retail Sales Associate to serve as a customer-facing expert on its cannabis products and deliver a welcoming, informative, inclusive, and engaging store experience. The associate helps guests explore products and select options suited to their needs, builds customer trust, and represents Curaleaf’s brands in a fast-paced retail environment. The role includes customer service, sales, cash handling, point-of-sale transactions, store opening and closing, inventory support, online order fulfillment, and maintaining store standards. Availability is required for weekdays, evenings, weekends, and holidays, with occasional overnights. The position is located at 4415 East Monroe Street, Phoenix, Arizona 85034, and pays $15.25 per hour plus tips.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer-facing or sales role focused on service and satisfaction.
At least 6 months of experience using point-of-sale systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a fast-paced, compliance-driven environment.
Availability for various shifts, including evenings, weekends, holidays, and occasional overnights.
Excellent communication skills with customers and team members.
Strong multitasking skills and ability to shift priorities as needed.
Comfort with technology and willingness to learn new tools.
Time management and organizational skills.
Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
Basic math and computer application proficiency to support transactions and reporting.
Positive, proactive approach to resolving customer issues.
Strong conflict resolution skills and ability to remain composed under pressure.
Initiative, a team-first attitude, and readiness to support store leadership.
Ability to build rapport and maintain customer relationships.
Collaborative approach and commitment to working well with a team.
Ability to meet the physical demands of the role, including standing for extended periods; walking; talking or hearing; stooping, kneeling, crouching, or crawling; using hands and fingers to feel; reaching; regularly lifting up to 25 pounds and occasionally up to 50 pounds; and close vision (clear vision at 20 inches or less).
Ability to work in an environment with potential exposure to dust, pollen, and plant pathogens, and to work in confined spaces with high stress tolerance and adaptability.

Nice To Haves

Sales experience focused on tracking KPIs and meeting sales targets.
Familiarity with e-commerce systems and order fulfillment processes.
Previous experience in a regulated retail setting.

Responsibilities

Greet and assist guests in a warm, professional manner and provide an exceptional customer experience.
Build customer relationships, ask thoughtful questions, and offer personalized product advice.
Address customer concerns professionally and resolve issues to support customer satisfaction.
Encourage customer loyalty by enrolling guests in rewards programs.
Work collaboratively with the team to maintain a respectful, inclusive, and upbeat atmosphere.
Help open and close the store, handle cash, and follow procedures and regulations.
Check customer identification, update customer profiles, and accurately process transactions.
Keep the store clean, organized, and stocked across the sales floor and backroom.
Support inventory activities, including restocking, fulfilling online orders, and counting products.
Meet and exceed daily sales goals through upselling, trust-building, and product knowledge.
Highlight promotions, deals, and complementary products at checkout.
Stay informed about promotions and product updates and adapt to a fast-paced retail environment.
Take on additional duties as needed to support the team and store success.