Retail Sales Associate - Full Time

Sunnyside•Ocala, FL

About The Position

The Wellness Advisor at Sunnyside advises recreational and medicinal customers and caregivers on selecting cannabis products suited to their needs, while representing Cresco Labs’ mission to normalize, professionalize, and revolutionize cannabis. The role uses customer service, product knowledge, and compliance with state and company regulations to deliver a high-quality customer experience. Wellness Advisors support the customer lifecycle from check-in and consultation through order fulfillment and checkout, with regulatory compliance central to their work. The position offers opportunities to learn cannabis products and industry compliance standards, develop skills for handling varied customer interactions, and provide consultative, personalized sales service. The work also includes problem solving, inventory management, teamwork, technical tasks, and customer service. Dispensaries are typically open seven days a week, and flexibility to work opening and closing shifts, weekends, and holidays is valued. The posting also describes part-time schedules of 15–25 hours per week, typically based around peak hours.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Flexibility to work shifts that may include opening, closing, weekends, and holidays.
Excellent customer service skills and ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with all legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Retail or hospitality experience.

Responsibilities

Greet customers and provide a best-in-class experience.
Build customer relationships by asking questions, listening attentively to their needs, and creating a welcoming and reassuring environment.
Educate customers about cannabis products and their varying effects on the human body to help with product selection.
Use effective selling and cross-selling techniques to build baskets.
Verify customer documentation and identification.
Help verify the accuracy of customer orders and dispense them in a timely manner.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with state regulations and company standards.
Perform routine inventory counts.
Keep product stock organized and compliant with regulations.
Assist managers with organizing sales floor merchandise and product displays.
Follow company procedures for store security and safety compliance.
Help maintain an organized and clean store environment for customers and team members.
Escalate employee or customer issues to management.