Retail Sales Associate, Centerton Square - Full Time

Macy's • Mount Laurel, NJ

1d • Onsite

About The Position

Macy’s Retail Sales Associate blends results-driven selling with genuine hospitality to create standout shopping experiences. The associate learns what customers need, offers personalized recommendations, and connects them with appropriate products and services. Through product knowledge, customer engagement, and smart selling behaviors, the associate works toward sales goals, builds trust, and inspires customer loyalty. The role also involves maintaining a clean, organized, and inviting shopping space.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build friendly and personal relationships, and maintain the sales floor and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work to improve individual and store results.

Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position requires talking, lifting, frequent movement, standing, reaching, and use of computers and other technology, including handheld equipment and cash registers.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities.
• Ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

• At least 1 year of selling or customer service experience is preferred.

Responsibilities

• Deliver personalized customer service and recommendations based on customer needs.
• Engage customers and use selling behaviors to achieve sales goals and build customer loyalty.
• Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
• Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
• Update signs and pricing and support merchandise moves as needed.
• Share loyalty program benefits, ensure customers have what they need, and thank them sincerely.
• Collaborate with colleagues to serve customers and achieve individual and store results.
• Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed