Retail Sales Associate / Customer Service
Elements Massage•Round Rock, TX
•Onsite
About The Position
Elements Massage Round Rock is seeking passionate individuals to join their team as Wellness Membership Advisors. This role is more than just a front desk position; it's a rewarding career in wellness sales where you'll help clients prioritize their health through therapeutic massage and build meaningful relationships. If you are outgoing, goal-oriented, and energized by helping people while earning commissions and bonuses, you will thrive in this role. The company fosters a positive, supportive culture where everyone works together and celebrates success.
Requirements
- Loves talking with people and building genuine relationships
- Is motivated by goals, commissions, and personal achievement
- Enjoys helping others find solutions that improve their lives
- Brings positive energy and professionalism to every interaction
- Is dependable, punctual, and accountable
- Thrives in a fast-paced environment and enjoys multitasking
- Is coachable, eager to learn, and committed to personal growth
- Enjoys working collaboratively while taking ownership of your results
- Evening and weekend availability required
Nice To Haves
- Membership sales experience
- Retail sales experience
- Customer service experience
- Hospitality experience
- Spa, salon, fitness, or wellness industry experience
- Front desk or client services experience
- Call center or consultative sales experience
Responsibilities
- Welcome every client with warmth, professionalism, and enthusiasm
- Build lasting relationships by learning each client's wellness goals
- Guide clients through a consultative, relationship-focused membership conversation
- Recommend memberships, service enhancements, and retail products that support each client's wellness journey
- Meet and exceed membership and sales goals
- Schedule appointments and manage client communications by phone, text, and in person
- Follow up with prospective and existing clients to strengthen relationships and increase retention
- Resolve client questions with confidence, empathy, and professionalism
- Maintain a clean, organized, and welcoming studio environment
- Support your teammates and contribute to a positive, high-performing culture
Benefits
- Competitive hourly pay
- Uncapped commission on membership sales
- Monthly performance bonuses
- Additional team incentives and contests
- Complimentary bi-weekly massage
- Employee discounts on services and retail
- Paid training and ongoing coaching
- Opportunities for advancement within a growing locally owned business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
