Retail Sales Associate / Customer Service
About The Position
Elements Massage Southlake is seeking a passionate and outgoing individual to join their team as a Wellness Membership Advisor. This role is more than just a front desk position; it's a rewarding career in wellness sales where you will help clients prioritize their health through therapeutic massage and build meaningful relationships. If you are goal-oriented, energized by helping people, and motivated by earning commissions and bonuses, you will thrive in this environment. The company offers a competitive hourly pay, uncapped commission on membership sales, monthly performance bonuses, and additional team incentives. They also invest in employee wellness with complimentary bi-weekly massages, employee discounts on services and retail, and paid training. The studio boasts a positive, supportive culture where teamwork and celebrating success are key.
Requirements
- Loves talking with people and building genuine relationships
- Is motivated by goals, commissions, and personal achievement
- Enjoys helping others find solutions that improve their lives
- Brings positive energy and professionalism to every interaction
- Is dependable, punctual, and accountable
- Thrives in a fast-paced environment and enjoys multitasking
- Is coachable, eager to learn, and committed to personal growth
- Enjoys working collaboratively while taking ownership of your results
- Evening and weekend availability required
Nice To Haves
- Membership sales experience
- Retail sales experience
- Customer service experience
- Hospitality experience
- Spa, salon, fitness, or wellness industry experience
- Front desk or client services experience
- Call center or consultative sales experience
Responsibilities
- Welcome every client with warmth, professionalism, and enthusiasm
- Build lasting relationships by learning each client's wellness goals
- Guide clients through a consultative, relationship-focused membership conversation
- Recommend memberships, service enhancements, and retail products that support each client's wellness journey
- Meet and exceed membership and sales goals
- Schedule appointments and manage client communications by phone, text, and in person
- Follow up with prospective and existing clients to strengthen relationships and increase retention
- Resolve client questions with confidence, empathy, and professionalism
- Maintain a clean, organized, and welcoming studio environment
- Support your teammates and contribute to a positive, high-performing culture
Benefits
- Competitive hourly pay
- Uncapped commission on membership sales
- Monthly performance bonuses
- Additional team incentives and contests
- Complimentary bi-weekly massage
- Employee discounts on services and retail
- Paid training and ongoing coaching
- Opportunities for advancement within a growing locally owned business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
