Retail Sales Associate / Customer Service
Elements Massage•Tempe, AZ
•$14 - $15•Onsite
About The Position
Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan and gift card sales and have opportunities to earn up to an additional $3/hr each month along with many other performace based bonuses.
Requirements
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- Must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- Ability to turn every incident of client criticism to a story of great customer service.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Nice To Haves
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Responsibilities
- Create an exceptional massage experience for all the clients every time they enter the studio.
- Inform all clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
- Follow our proven sales process to enroll clients into the Elements Wellness Program.
- Be the first and final face of hospitality, whether on the phone or in the studio.
- Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
- Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.
- Keep the studio clean and inviting.
Benefits
- Base wage of $14.35 - $15.00 per hour depending on experience
- Bonuses based on monthly conversion/sales numbers
- Bonuses/commissions paid biweekly on sales, conversions, goals
- A complimentary monthly massage at the studio
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
