Retail Sales Associate / Customer Service
About The Position
Elements Massage is seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness. Elements Massage personalizes every experience for our clients by providing a customer centric approach and matching a client’s needs with the appropriate massage therapist. The Wellness Program membership gives clients an opportunity to take time for themselves every month and can be the cornerstone of their health and wellness routine. We believe that everyone on our team contributes to the wellbeing of each and every client in their own personal way. And it is our duty to support you in your growth, confidence, and success at our studio.
Requirements
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- Prior retail sales experience is a must; selling memberships or services in‐person to potential clients.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Nice To Haves
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Responsibilities
- Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Benefits
- Pay $16.00 per hour for part time.
- Commissions and bonuses based on monthly conversion of 30% or higher.
- A complimentary monthly massage at the studio
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
