Retail Sales Associate / Customer Service

Elements Massage•McKinney, TX

1d•Onsite

About The Position

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our WMA team members will earn commission for wellness plan sales.

Requirements

Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
The right candidate can turn every incident of client criticism to a story of great customer service.
Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
Driven to create the best work environment for the employees and the best experiences for the client.

Nice To Haves

Previous Mind Body experience or Elements Experience a plus.

Responsibilities

Drive membership sales and provide exceptional customer service by educating clients on wellness programs and building lasting relationships
Consistently achieve or exceed goals for new client conversion into memberships, upsells, and rebooking rates.
Build rapport with prospective and existing clients, identify their specific needs, and passionately promote the value and benefits of wellness programs.
Proactively identify "at risk" members and work with management to guide clients and ensure their continued membership and satisfaction.
Manage daily administrative tasks efficiently, including scheduling services, handling cash/payments, using booking systems, and maintaining accurate client records.
Ensure the wellness environment is clean, orderly, and all supplies and equipment are stocked and safely maintained for both clients and co-workers.
Work effectively with massage therapists, service providers, and management to ensure smooth operations.