Retail Sales Associate / Customer Service

Elements MassageMcKinney, TX
Onsite

About The Position

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our WMA team members will earn commission for wellness plan sales.

Requirements

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service.
  • Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
  • Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.

Nice To Haves

  • Previous Mind Body experience or Elements Experience a plus.

Responsibilities

  • Drive membership sales and provide exceptional customer service by educating clients on wellness programs and building lasting relationships
  • Consistently achieve or exceed goals for new client conversion into memberships, upsells, and rebooking rates.
  • Build rapport with prospective and existing clients, identify their specific needs, and passionately promote the value and benefits of wellness programs.
  • Proactively identify "at risk" members and work with management to guide clients and ensure their continued membership and satisfaction.
  • Manage daily administrative tasks efficiently, including scheduling services, handling cash/payments, using booking systems, and maintaining accurate client records.
  • Ensure the wellness environment is clean, orderly, and all supplies and equipment are stocked and safely maintained for both clients and co-workers.
  • Work effectively with massage therapists, service providers, and management to ensure smooth operations.

Benefits

  • Pay $14 to $16 per hour depending on experience
  • Bonuses based on monthly conversion numbers
  • 401K Eligibility
  • A complimentary monthly massage at the studio.
  • A skincare session every three months
  • Our WMA team members will earn commission for wellness plan sales.
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